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FAQs of Auto Body Collision & Glass Repair

These are some of the most common questions we get asked on a daily basis, please do not hesitate to call us @ 604-322-6228 or email us @ info@penneyautobody.com if you have any further inquiries!



  • Stay Calm & Don’t Panic – Make sure you and anyone else in your vehicle is ok. If any medical assistance is required, call 911.
  • When it is safe or it is possible, pull over to the side with the other vehicle then exchange the following information: License plate number, year, make and model, names, address, & driver’s license number.
  • If possible, try and find any witness who is in the vicinity and aquire their personal information as well
  • If a police did attend the scene, ask him/her for a police file number
  • Last item on the list, take some pictures of the accident scene if possible


  • If you are insured with ICBC – 604-520-8222 or you can report your claim online at www.icbc.com
  • If you are insured with Canadian Direct Insurance – 604-699-3741
  • OR you can call us at Penney Auto Body, your auto body collision repair specialists @ 604-322-6228 and we will guide you through the claims process


  • Once you obtain a claim number or a claim sheet, you can contact us Penney Auto Body through phone – 604-322-6228 or email – info@penneyautobody.com to book your vehicle in for repairs.


  • Whether if you are covered for a rental vehicle or not, we at Penney Auto Body will offer you a courtesy car while yours is being repaired ~ free of charge.  In some cases where we might not be able to supply you with a courtesy car, we will arrange a rental vehicle for your usage.


  • First off, you have to be 19 years or older. Holding a valid BC Driver’s license, and also a credit card for security purposes.
  • Collision and comprehensive coverages on your vehicle being repaired


  • Of course this depends on the severity of repairs on your vehicle; we will however explain the repair process with you when you drop off your vehicle. Please refer to our repair process page for more information.


  • Definitely! Your vehicle will be vacuum and washed after your auto body collision repairs have been completed.